Director, Patient Support Services - Remote
3.
7 Northborough, MA Northborough, MA Full-time Full-time $92,000 - $96,000 a year $92,000 - $96,000 a year 3 days ago 3 days ago 3 days ago The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities Position
Summary:
Directly manages the relationships with the manufacturer and AllCare Plus Pharmacy Manufacturer Support Services Division.
Supervises and coordinates daily workflow of staff within the specific manufacturer program.
Responsible for training new hire staff as well as current staff members to ensure that all employees are fully trained on AllCare Plus Pharmacy's current policies and procedures, job expectations and responsibilities, as well as company growth and industry changes.
The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position.
They are not intended to be an exhaustive list of the skills and abilities required to do the job.
AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Primary
Responsibilities:
Determine work procedures and expedites daily workflow of specific HUB Client Schedule staff and make necessary changes to reduce overtime to limit company expenses Monitor and verify call center staff phone calls with patients, providers and third party payers Review accuracy on insurance and provider communication for faxing Address staff and customer questions and recommend corrective services Update SOP's per client request and/or change in protocol while maintaining version control Collect research and data to compile into reports and presentations Delegated to be the direct point of contact with client Provide product/service information to customers, providers and fellow employees Provide key updates and quarterly business reviews for client Keep equipment operational by following established procedures and report malfunctions Additional
Responsibilities:
Updates job knowledge by participating in educational opportunities Required
Qualifications:
Associate's Degree or higher 2-4 years previous management experience leading a team of 5 or more people Strong analytical mind with problem-solving aptitude Exceptional verbal and written communication skills Minimum 5-7 years of pharmacy, healthcare or related work experience Data entry skills and ability to type 30wpm
Preferred
Qualifications:
Understanding of insurance and adjudication processes Proficient in cross training in various departments, knowledge of interdepartmental coordination and communication procedures Professional Competencies:
Business Skills and Knowledge General Management Demonstrate analytic and problem solving skills, and understand the impact of individual decisions on other parts of the organization and the environment.
Financial management Understanding of financial analysis, reimbursement techniques and strategies, and financial outcome measures.
Application of financial analysis and planning to achieve organizational objectives.
Quality improvement Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.
Knowledge of the Health Care Environment Health Care Systems and Organizations Demonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care.
The Patient's Perspective Understand the patient experience, demonstrate a commitment to patients' rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.
Communication and Relationship Management Relationship Management The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.
Communication Skills Be able to utilize verbal, written and presentation skills to communicate an organization's mission, vision, values and priorities to diverse audiences.
Leadership The ability to inspire individual and organizational excellence, create and attain a shared vision and successfully manage change to attain the organization's strategic ends and successful performance.
Professionalism The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.
AllCare Plus Pharmacy, Inc.
is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment.
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
#LI-CES IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
Learn more at https:
//jobs.
iqvia.
com We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
https:
//jobs.
iqvia.
com/eoe IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
https:
//jobs.
iqvia.
com/covid-19-vaccine-status The potential base pay range for this role is 92,000-96,000 annually.
The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Northborough, MA Northborough, MA Full-time Full-time $92,000 - $96,000 a year $92,000 - $96,000 a year 3 days ago 3 days ago 3 days ago The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities Position
Summary:
Directly manages the relationships with the manufacturer and AllCare Plus Pharmacy Manufacturer Support Services Division.
Supervises and coordinates daily workflow of staff within the specific manufacturer program.
Responsible for training new hire staff as well as current staff members to ensure that all employees are fully trained on AllCare Plus Pharmacy's current policies and procedures, job expectations and responsibilities, as well as company growth and industry changes.
The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position.
They are not intended to be an exhaustive list of the skills and abilities required to do the job.
AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Primary
Responsibilities:
Determine work procedures and expedites daily workflow of specific HUB Client Schedule staff and make necessary changes to reduce overtime to limit company expenses Monitor and verify call center staff phone calls with patients, providers and third party payers Review accuracy on insurance and provider communication for faxing Address staff and customer questions and recommend corrective services Update SOP's per client request and/or change in protocol while maintaining version control Collect research and data to compile into reports and presentations Delegated to be the direct point of contact with client Provide product/service information to customers, providers and fellow employees Provide key updates and quarterly business reviews for client Keep equipment operational by following established procedures and report malfunctions Additional
Responsibilities:
Updates job knowledge by participating in educational opportunities Required
Qualifications:
Associate's Degree or higher 2-4 years previous management experience leading a team of 5 or more people Strong analytical mind with problem-solving aptitude Exceptional verbal and written communication skills Minimum 5-7 years of pharmacy, healthcare or related work experience Data entry skills and ability to type 30wpm
Preferred
Qualifications:
Understanding of insurance and adjudication processes Proficient in cross training in various departments, knowledge of interdepartmental coordination and communication procedures Professional Competencies:
Business Skills and Knowledge General Management Demonstrate analytic and problem solving skills, and understand the impact of individual decisions on other parts of the organization and the environment.
Financial management Understanding of financial analysis, reimbursement techniques and strategies, and financial outcome measures.
Application of financial analysis and planning to achieve organizational objectives.
Quality improvement Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.
Knowledge of the Health Care Environment Health Care Systems and Organizations Demonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care.
The Patient's Perspective Understand the patient experience, demonstrate a commitment to patients' rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.
Communication and Relationship Management Relationship Management The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.
Communication Skills Be able to utilize verbal, written and presentation skills to communicate an organization's mission, vision, values and priorities to diverse audiences.
Leadership The ability to inspire individual and organizational excellence, create and attain a shared vision and successfully manage change to attain the organization's strategic ends and successful performance.
Professionalism The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.
AllCare Plus Pharmacy, Inc.
is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment.
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
#LI-CES IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
Learn more at https:
//jobs.
iqvia.
com We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
https:
//jobs.
iqvia.
com/eoe IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
https:
//jobs.
iqvia.
com/covid-19-vaccine-status The potential base pay range for this role is 92,000-96,000 annually.
The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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