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General Merchandise Part-Time Customer Service

Company Name:
Wegmans
Title: General Merchandise Part-Time Customer Service
Location: MA-Northborough-NORTHBOROUGH,9102 Shops Way,Northborough,MA 01532
Other Locations:
A glimpse at the job:
At Wegmans, we pride ourselves on providing our customers with a one-of-a-kind shopping experience. From holiday gifts to everyday decorating and home accents, the unique products offered in our General Merchandise department are one way we do just that. As a team member in this department, you will be responsible for ensuring items are available and displayed for customers throughout the day, and will go above and beyond expectations to provide incredible service.
I will add value by:
Providing incredible customer service by proactively approaching customers, offering suggestions for gifts and decorating ideas, answering any questions and helping locate products
Working with team members to ensure items are well-merchandised in innovative and eye-appealing ways to display a variety of unique products and drive sales in the department
Building and taking apart displays in the department to ensure products are presented in the best way possible and the sales floor is kept in a condition where customers can easily shop
Maintaining the appearance of products on display in the department to showcase the quality of items offered and ensure fragile items are carefully handled
Unloading deliveries, filling shelves and displays on the sales floor to meet customer needs and sustain product levels, and maintaining the back room following Simplification practices
Properly handling all products and equipment in accordance with safety guidelines
What abilities I must bring to the table to be considered:
Provideincredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
Possessteamwork and diversity awarenessby listening to others' points of view and recognizing and appreciating differences
Recognize and seek opportunities forcontinuouslearningto gain new understandings, skills and knowledge
Properly handle, prepare, transport and store products; ensuringfood and human safetypractices are strictly adhered to
Possessorganizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Utilize resources to educate self and others about product uses and characteristics, being sure to share acquiredproductknowledge
Has knowledge of products used throughout the store and works across departments to provideknowledge based serviceto assist customers in finding complete meal solutions
What will set me apart from other candidates:
Customer service experience, preferably in a food service, grocery or retail setting
Work environment:
Work involves continuous interaction with customers and co-workers in a fast-paced environment
Typical motions include repetitive hand and arm movements, bending and reaching
Responsible for moving and lifting an average of 10 - 20 pounds with a maximum weight lifted greater than 50 pounds occasionally
May be exposed to various allergens
Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
Other:
Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check.

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