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Full-Time Lead Jewelry Consultant

Position Summary:

Drives jewelry sales and creates a positive customer experience through customer relationships, product knowledge and operational execution.


Primary Responsibilities:
Builds Customer Relationships by elevating customer engagement and interaction:



  • Proactively engages Customers and draws Customers in to the Jewelry department.

  • Establishes a connection with Customers to determine Jewelry needs, style, and preferences.

  • Invites customers to return to see a new product arrivals.

  • Balances individualized service with high Customer volume.


Actively Listens to Customers' needs to recommend jewelry products:



  • Engages Customers in conversation to determine jewelry needs, style and preferences.

  • Listens for cues to tailor current and future interactions to better serve each Customer.

  • Encourages Customers to explore higher quality options and additional products to build on their Jewelry selections.


Applies Advanced Product Knowledge to build customer loyalty through quality and value:



  • Serves as a consultative expert on all product lines.

  • Shares product knowledge in an engaging way to inform Customer choice based on attributes, quality and value.

  • Links multiple products and upsells based on Customers' needs and style.

  • Proactively seeks out information on new products and trends to keep knowledge current.


Supports Operations and Company best practices:



  • Assists in the training of Associates to ensure department consistency.

  • Oversees signing, replenishment and jewelry service workload for fine/fashion jewelry.

  • Merchandises, replenishes and signs fine jewelry products.

  • Protects and secures merchandise in accordance with Best Practices.


Skills:
Required:



  • Excellent verbal and written communication skills.

  • Prior selling experience.

  • Strong interest in learning and current product trends.

  • Ability to use technology as a job tool.

  • Ability to lift 50 pounds on an occasional to frequent basis

  • Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activies include: bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.


Preferred:



  • Prior experience in a retail and/or fine jewelry environment.

  • Prior experience interacting with Customers in a consultative capacity.




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