Godiva Customer Service

A Glimpse At The Job:
Our Godiva team provides everything our customers need to complete their meals. In this department, you'll work with a team to ensure products are stocked and customers are receiving knowledge based service. If you enjoy helping customers and working in a fast-paced environment, this could be the position for you!
How do I make a difference?
Providing Incredible, Knowledge Based Customer Service
Proactively approach customers, assist them in locating products throughout the department, provide suggestions for meal solutions, and answer any questions they may have about products
Familiarize self with products in the department as well as inventory to better assist customers with product availability
Ensuring High Quality Products & Ingredients
Maintain the overall appearance of the department, ensure fresh product and levels are sustained, items are well-merchandised in innovative, eye-appealing displays while recognizing seasonal, holiday and weather effects on product sales
Breakdown deliveries, maintain an organized inventory, shrink out damaged goods, refill missing items and be sure department is kept in pristine shopping condition
Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures
Living Who We Are
Support, encourage, and respect co-workers
Work with supervisor to set and achieve goals for professional development
Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
What skills, learnings, and experiences are required?
Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
What skills, learnings, and experiences are preferred and will set me apart?
Customer service experience, preferably in a food service, grocery or retail setting
Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible
Work environment:
Work involves continuous interactions with customers and co-workers in a fast-paced environment
Typical motions include repetitive hand and arm movements, bending and reaching, frequent heavy lifting
Responsible for moving and lifting an average of 8 €“ 32 pounds with a maximum weight lifted of 50 pounds occasionally to frequently
May be exposed to various allergens
Will spend the majority of time on his or her feet and stand without a break for up to 4 hours
Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment
Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
All Applicants will be screened; only those closely matching the job posting will be interviewed

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