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Business Operations Manager - Northborough Crossing (NEW STORE)

Job Description:

As the Business Operations Manager, you drive profitable sales growth through operational efficiencies and talent development of your store team. In partnership with the General Manager, you are responsible for tracking business performance and diagnosing how to amplify success and address opportunities that support or detract from profitability. You are responsible for creating effective schedules through the partnership with your General Manager and Department Managers. You ensure your store is appropriately staffed through the selection, training and deployment of Brand Associates. You lead through your Brand Associates to deliver a store that is operating at maximum efficiency and productivity. You oversee the execution of company standard operating procedures, expense management and facilities management. This is a critical leadership role within the store, leading both direct and indirect reports to positively impact the store team, the overall customer experience and general store operations.

As an Old Navy leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Business Operations Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. You make decisions and collaborate with other members of your store leadership team to prioritize work based on business needs and company direction.

Key Competencies:

  • Peer Relationships
  • Directing Others
  • Planning
  • Learning Agility
  • Decision Quality
  • Business Acumen
  • Manages and Measures Work

Note: This position description indicates the general nature and levels of work, knowledge, skills, abilities and other essential functions expected for the aforementioned position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required.

Qualifications:
  • Must be at least 18 years of age
  • College degree or equivalent work experience, preferred
  • 3-5 years of retail management experience, preferred
  • Ability to effectively communicate with customers and employees
  • Ability to maneuver around sales floor, stock room, works with and around cleaning chemicals, and lift/carry up to 50 lbs.
  • Ability to work a flexible schedule (including travel) to meet the needs of the business, including evenings, overnight and weekend shifts



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